Imprintu Privacy Policy
Last updated: September 27, 2023
Thank you for choosing to be part of our community at LG H&H Co., Ltd., doing business as Imprintu ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy (“Policy”) or our practices with regard to your personal information, please contact us at privacy@lghnh.com.
This Policy describes how we might use your information if you:
In this Policy:
"App" means the Apple iOS or Google Android mobile application necessary for controlling our Imprintu portable printer; and
"Services" means services that we provide via our App and other related services, including any sales, marketing, or events.
The purpose of this Policy is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this Policy that you do not agree with, please discontinue use of our App and Services immediately. It is at your discretion whether to provide your personal information to us. However, if you choose not to provide personal information or provide incomplete personal information, we will not be able to provide you with the requested services.
Please read this Policy carefully, as it will help you understand what we do with the information that we collect.
Please pay careful attention to the appropriate 'Additional Information' section below if you are resident in California, or located in the UK, the European Economic Area (“EEA”), Thailand, Mongolia, Philippines, Taiwan, Australia, Singapore, UAE, Vietnam, Turkey, Malaysia, Japan or Indonesia as this section contains important information that applies specifically to you.
We collect the following categories of personal information: (i) when you disclose it to us; (ii) when we collect it automatically; and (iii) when you give us permission to collect it:
For more information about how we collect each category of personal information, please see below.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you create an account to use the Services, express an interest in obtaining information about us or our products and Services, or participate in activities related to the Services (such as by writing product reviews), or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You. We collect names; email addresses; passwords; contact preferences; contact or authentication data; usernames; and other similar information.
Sensitive Personal Information. Sensitive personal information shall include special categories of personal information (i.e., data capable of identifying a person) as defined by applicable law, and may include by way of example: (i) financial information (such as bank account, payment instrument details or creditworthiness), (ii) details relating to race , physical, psychological and mental health, (iii) religion or political beliefs, (iii) sexual orientation and gender identity, (iv) medical records and history, and (v) biometric information, received for processing, or to be stored or processed under a lawful contract.
Payment Data. There are a number of different ways to make a payment relating to the App and the Services, which will require you to provide data necessary to process your payment, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. If you are using the App from India, any payment data may need to be retained solely within India to comply with directives of the Reserve Bank of India that apply to the payment service providers we engage to provide the services.
If you are purchasing a drawing through the App, you should make a payment on Toss. All payment data is stored by Toss and will be collected, used, and disclosed as described in the Toss privacy policy. You may find their privacy policy link(s) here: https://toss.im/docs/11293. You can see your purchase history in the App.
Payments for purchases made through an Imprintu website can be made with a credit/debit card, which will require us to process data relating to this payment method, as well as other personal data including your address and identification details necessary for processing the payment.
Payments for purchases made through an Imprintu website can also be made using PayPal. In that case, all payment data is stored by Toss and will be collected, used, and disclosed as described in the PayPal privacy policy relating to your jurisdiction. You can find this on the paypal.com website for your location and clicking the 'privacy' link at the bottom of the page.
All personal information that you provide to us should be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your device characteristics — is collected automatically when you use our Services.
We automatically collect certain information when you use the Services. This may include device and usage information, such as your device characteristics, operating system, language preferences, referring URLs, device name, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. For more information, please see the “COOKIES AND OTHER TRACKING TECHNOLOGY” Section of this Policy.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include device information, settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
- Device Data. We may collect device data such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as device and application identification numbers, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
Information collected at your option
In Short: We collect certain information with your permission, specifically your push notification preferences.
If you select certain options within the App, or use it in a particular way, we will also collect certain information regarding those options, or arising from the way you have used the App, and we may use this information in a particular way
- Push Notifications. With your permission, we may send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
We use this information for the purposes described in the “HOW DO WE USE YOUR PERSONAL INFORMATION?” Section. We do not sell your personal information for money, however, we may share it for personalized advertising purposes. For more information about how long we retain this information, see the “HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?” Section.
In Short: To the extent allowed by applicable law, we process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We use the information we collect or receive:
To enable you to create or log in to your account. We may use your information to help you create and/or log in to your account.
To manage user accounts. We may use your information for the purposes of managing your user account and keeping it in working order.
To enable upload of review messages. We may use your information to enable you to upload review messages, such as photo reviews.
To request feedback. We may use your information to request feedback and to contact you about your use of our Services.
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies to comply with legal and regulatory requirements or in connection with our contract.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To administer prize draws and competitions. We may use your information to administer prize draws and promotions or competitions when you elect to participate in our promotions or competitions.
To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing communications, including emails, SMS/MMS messages, phone calls and push notifications, at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS?” below).
For other business purposes. We may use your information with your consent for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.
In Short: We share your personal information as needed to fulfill the purposes described in this Policy and as permitted by applicable law.
We may disclose your personal information as described below.
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers and personnel engaged in the processing of personal information to which this Policy relates are located in the Republic of Korea. Accordingly, any personal information to which this Policy relates will be transferred to the Republic of Korea and processed there in accordance with this Policy. Where any personal information is transferred to a service provider or third party outside your country, we require such third parties to maintain security standards at least equivalent to those upheld by us for the protection of your personal information including Sensitive Personal Information. Additionally, they must take necessary precautions to ensure the safety and integrity of the personal information.
(For users in the UK, EEA, Switzerland, or Thailand, please see ‘restricted Transfers in the ‘Additional Information’ section below)
(For users in Singapore, please see ‘Transfer Outside of Singapore’ in the ‘Additional Information’ section below)
We will always apply appropriate safeguards to protect personal information concerning you, and your rights and freedoms in relation to that personal information, when it is processed outside the jurisdiction of the GDPR, and we will take all necessary measures to protect your personal information in accordance with this Policy and applicable laws.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Policy unless otherwise required by law.
We will retain your information for as long as your account is active, as needed to provide you Services or for other purposes stated in this Policy. We will cease to retain your personal information or remove the means by which the personal information can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal information was collected and is no longer necessary for legal or business purposes. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at privacy@lghnh.com. Please note that, we may still retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For users in Macau, we may retain your information for up to 5 years after you cancel your account or your account is deactivated. For users in Indonesia, we will retain your information for a minimum of 5 years, subject to any request by you to delete, modify, erase or destroy such information or you revoke your consent to process your information.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we collect and use. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from us is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@lghnh.com.
(For users in Thailand, please refer to the “Additional Information for Individuals Located in Thailand” below for details regarding the collection of personal information from minors in Thailand.)
(For users in Malaysia, please see “Personal Information of Minors” in the “Additional Information” section below.)
The rights you have in relation to your personal information, and how we use it depend to a great extent on where you are located, or where you reside. Please see the appropriate ‘Additional Information’ section.
However, if you contact us with a request concerning your personal information, we will try to accommodate it where possible within the constraints off our business and the applicable law.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our agreements with you and/or comply with applicable legal requirements.
Caches: App is set to accept caches by default. If you prefer, you can usually choose to remove or reject caches in your device’s settings.
Opting out of our marketing communications: You can unsubscribe from our marketing emails, SMS/MMS messages, phone calls and push notifications at any time by clicking on the unsubscribe button on our website or in the App. You will then be removed from the marketing list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:
Before fulfilling your request, we may need to verify the personal information we already have on file to confirm your identity. If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.
You may use an authorized agent to submit a rights request on your behalf. If you use an authorized agent to submit requests on your behalf, we may require you to directly verify your identity with us, or have you directly confirm with us that the authorized agent has been authorized to act on your behalf.
In this section, we explain how we use cookies and similar digital tracking technologies (such as pixels, web beacons, and tags) (collectively “cookies”) on our website and other online services. We use cookies for a number of purposes as set out below. Cookies can be placed on our website by us or by third-party partners we engage for our purposes. Third-party cookies may also be deployed on our behalf on third-party websites (e.g. to measure the effectiveness of ads). In any case, you may opt-out from cookies at any time here, or by changing your browser settings accordingly. However, as a consequence of your opt-out, certain functions, portions or features of our website may cease working or may prevent you from fully benefiting of our online services.
Categories of Cookies. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and these types enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. The main categories of cookies we use include:
Why We Use Cookies. We use cookies for the following purposes:
How to Manage Your Cookies. The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies at https://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html, but please visit the links below to opt-out of marketing cookies from over 50+ major third party behavioral advertising providers:
Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it may affect the user experience.
Analytics. We use Google Analytics, which uses cookies and other similar tracking technologies, to perform website analytics. Learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link.
Do Not Track Signals. Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Services and after you leave our Services. However, you can always stop using the App or the Services at any time.
Mobile App Advertising: When you use our mobile application, we or our Third Party Marketing Partners may use one or more of several different identifiers for your mobile device, including Apple Identifier For Advertising (IDFA) or Android Advertising ID (AAID), to target and deliver ads to you in our app or other apps. This means that your device identifier may be accessed by third-party ad networks and used to (a) help manage the number and types of ads you see; (b) track the source of installs related to ads seen in other apps; and (c) identify your interests and behavior and target advertising to you based on those interests and behavior. However, you can always stop using the App or the Services at any time.
Apple requires app developers to ask for permission before they can track your activity across apps or websites they do not own in order to target advertising to you, measure your actions due to advertising, or to share your information with data brokers. If you previously gave our mobile app permission to track, you can tell our app to stop tracking your activity. On iOS or IPadOS, go to Settings, tap on our app, then tap to turn off Allow Tracking. You can also reset your IDFA from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to your previous IDFA.
If you have an Android device, and are running Android 12 or above, you can delete your AAID permanently by opening Settings, navigating to Privacy > Ads, tapping “Delete advertising ID,” then tapping it again on the next page to confirm. This will prevent any app on your phone from accessing it in the future. Please note that if you do so, you will still see advertisements, but they will not be tailored to your inferred interests.
You may also access industry-provided opt-out tools, although they are not tailored to our mobile applications. For instance, to opt-out of data collection by the Digital Advertising Alliance’s participating member companies for interest-based advertising across mobile applications, download the DAA’s App Choices mobile application opt-out offering at https://youradchoices.com/appchoices.
If you are located in the UK, EEA, Switzerland or Singapore, you can find further information on the cookies we use and the legal basis of processing here.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Policy from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes and/or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are collecting, using, disclosing and protecting your information.
If you have questions or comments about this policy, you may call us at +82-31-8045-1431 (Monday – Friday 9:00 AM ~ 6:00 PM (KST), except on holidays), or email us at privacy@lghnh.com.
If you are located in the EEA, you may also contact our EU representative: LG H&H UK LTD. at WeWork, 198 avenue de France, 75013 Paris, France; e-mail: contact-us@lghnhuk.com.
If you are located in the UK, you may also contact our UK representative: LG H&H UK LTD. at 100 Avebury Boulevard, Milton Keynes, United Kingdom, MK9 1FH; e-mail: contact-us@lghnhuk.com.
If you are located in Australia, you may also contact our Australia representative: LG H&H Co., Ltd. at LG GwangHwaMun Bldg., 58 Saemunan-ro, Jongno-gu, Seoul, Korea 03184; e-mail: privacy@lghnh.com.
If you are located in India, you may also contact our grievance officer: LG H&H Singapore Private Ltd. at 158 Kallang Way, #05-01 Performance Building, 349245, Singapore; e-mail: sharifah.z@lghnh.com.sg.
If you are located in Japan, you may also contact our Japan representative: Gunhee Park at Minato Mirai Business Sq. 14F, 3-6-4 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-0012; e-mail: guneypark@lghnh.com ; phone: +81-045-305-6251.
If you are located in Indonesia, you may also contact our Indonesia representative: Muhammad Yusran Raba at LG Household & Health Care Malaysia Sdn Bhd Lot 468-7B & 7C, 1st Floor, Rivercity, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Malaysia; e-mail: banie@lghnh.com.my; phone: +60-03-40449266 Ext: 122.
In the following section:
“Controller” means LG H&H Co., Ltd., the company acting as controller of your personal information as that term is defined in the GDPR and Swiss Data Protection Law.
"GDPR" means the General Data Protection Regulation (EU) 2016/619 (“GDPR”), unless you are located in the UK in which case “GDPR” means the GDPR as it is saved and incorporated into United Kingdom law by the European Union (Withdrawal) Act 2018 and as modified by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019.
"Swiss Data Protection Law" means the Swiss Data Protection Act ("DPA"), the revised Swiss Data Protection Act ("revDPA") as well as the Swiss Ordinance on Data Protection ("ODP").
"Personal information" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Where we have referred to 'your information' in this Policy, we are referring to personal information concerning you.
"Services" means any services we provide through your interaction with the Website, and other related services, including any sales, after-sales, marketing, or events.
This Policy is directed at data subjects located in the UK and EEA specifically and provides all the information required to be provided by Articles 13 and 14 GDPR.
Purposes and legal basis of processing. We use personal information collected via our Services for a variety of business purposes as described below. In most cases we process your personal information for these purposes in order to pursue our legitimate business interests.
In some many situations we will have more than one purpose. For example, if you have purchased one of our products or services, we will also collect and process your personal information in order to perform our contract with you.
In certain situation we may also process personal information concerning you in order to comply with a specific legal obligation, for instance where specific rules apply in the context of prize draws, competitions, and other promotions.
Restricted Transfers
By its Implementing Decision of 17 December 2021 on the adequate protection of personal information by the Republic of Korea under the Personal Information Protection Act, the EU Commission determined that the Republic of Korea ensure(s) an adequate level of protection for personal information. Pursuant to this decision, transfers of personal information to the Republic of Korea may take place without the need to obtain any further authorization. This Implementing Decision of 17 December 2021 has been recognized by the UK Secretary of State.
The foregoing decision does not apply to transfers of personal information from Switzerland to the Republic of Korea. If you provide us with your personal information by using our Services or the App, please acknowledge that you are providing personal information to a controller in a country that, from a Swiss perspective, provides no adequate level of data protection.
UK/EU/SWITZERLAND DATA PROTECTION RIGHTS
Under the GDPR, and other data protection law applicable in the EEA, UK and Switzerland, including Swiss Data Protection Law, you have certain specific rights relating to your personal information which are set out below.
The following rights do not apply in all circumstances. However, you are always welcome to contact us with any request relating to processing of your personal information and, even if we are not obliged by law to comply with your request, we will try to accommodate your wishes.
Making A Complaint
Although we would strongly encourage you to let us try and resolve any issue you have regarding your personal information first, in all cases where you think we have not complied with the requirements of the GDPR or Swiss Data Protection Law as it applies to your personal information, and in addition to your rights set out above, you have a right to lodge a complaint with a Data Protection Supervisory Authority.
If you are located in the UK, you can send your complaint directly to the Office of the Information Commissioner (ICO): casework@ico.org.uk or 0303 123 1113 / +44 1625 545 700; www.ico.org.uk.
If you are located in the EEA, you can send your complaint directly to the Supervisory Authority in the relevant EU member state, details of which can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are located in Switzerland, you can send your complaint directly to the Swiss Supervisory Authority: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html.
If you are located in Australia, you may contact the Office of the Australian Information Commissioner (OAIC) by:
The Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
California Privacy Rights. If you are a resident of the state of California, you have the following additional rights:
In addition to the methods specified above, you may exercise these CA privacy rights by: (i) emailing us at privacy@lghnh.com with the subject line “CA Privacy Rights Request”, or (ii) calling us at +82-31-8045-1431 (Monday – Friday 9:00 AM ~ 6:00 PM (KST), except on holidays).
“PDPA” means the Personal Data Protection Act B.E. 2562 (2019).
“PDPC” means the Personal Data Protection Committee, which acts as the supervisory authority responsible for overseeing the protection of personal information in Thailand.
Collection of Personal Information from Minors in Thailand
We do not knowingly solicit data from or market to children under 20 years of age. By using the Services, you represent that you are at least 20 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 20 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 20 years of age, please contact us at privacy@lghnh.com.
Restricted Transfers
If you are located in Thailand, we may transfer your personal information outside Thailand when it meets one of the following conditions, in accordance with the PDPA:
Data Protection Rights
Under the PDPA, you have rights relating to your personal information which are set out below.
(i) When the purpose of personal information processing has expired.
(ii) When you withdraw your consent, and we have no legal basis to retain your personal information.
(iii) When you raise objections during the processing of your personal information.
(iv) When your personal information has been unlawfully processed.
(i) When your request for rectification of your personal data is pending.
(ii) When your personal information should be erased, but you have requested restriction of processing instead.
(iii) When the periods of the processing have expired, but you have requested restriction of processing instead due to legal reasons
(iv) During the verification process of your objection to the processing of personal information.
Mongolia Privacy Rights. If you are a resident of Mongolia, you have the following additional rights pursuant to the Law of Mongolia on the Protection of Personal Information:
In addition to the methods specified above, you may exercise these privacy rights by: (i) emailing us at privacy@lghnh.com with the subject line “MN Privacy Rights Request”, or (ii) calling us at +82-31-8045-1431 (Monday – Friday 9:00 AM ~ 6:00 PM (KST), except on holidays).
Philippine Privacy Rights. If you are a citizen or resident of the Philippines, you have the following rights:
Processing for personalized advertising purposes or processing of sensitive personal information. Where
we process and share your personal information for personalized advertising purposes or where we
process your sensitive personal information, we will obtain your informed, specific, and opt‐in consent to
such processing.
Making a Complaint. Although we would strongly encourage you to let us try and resolve any issue you have regarding your personal information first, in all cases where you think we have not complied with the requirements of applicable law as it applies to your personal information, and in addition to your rights set out above, you have a right to lodge a complaint with the Philippine National Privacy Commission.
In addition to the methods specified above, you may exercise these privacy rights by: (i) emailing us at privacy@lghnh.com with the subject line “PH Privacy Rights Request”, or (ii) calling us at +82-31-8045-1431 (Monday – Friday 9:00 AM ~ 6:00 PM (KST), except on holidays).
Taiwan Privacy Rights. Pursuant to Article 3 of Personal Data Protection Act, if you are a citizen or resident of Taiwan, you are able to exercise the following rights with regard to your personal data and such rights shall not be waived or limited contractually in advance:
Access and Correction
Under the Privacy Act 1988 (Cth), you have a right to access your Personal Information that is held by us. You also have a right to request corrections to any personal information we hold about you if you think it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To access, update or correct your personal information, please contact us at privacy@lghnh.com with the subject line “AU Privacy Rights Request” or call us at +82-31-8045-1431 (Monday – Friday 9:00 AM ~ 6:00 PM (KST), except on holidays).
In the following section:
"PDPA" means the Singapore Personal Data Protection Act 2012 and its accompanying subsidiary legislation as amended from time to time.
"Personal Data" means data, whether true or not, about an individual who can be identified –
This privacy policy is directed at data subjects located in Singapore specifically. All references to “personal information” in this privacy policy shall be deemed to be a reference to “Personal Data”.
Purposes and legal basis of processing. We collect, use and disclose Personal Data for a variety of legal and business purposes as described in this privacy policy or otherwise notified to you. In most cases we process your Personal Data for these purposes in order to pursue our legitimate interests.
In some many situations we will have more than one purpose. For example, if you have purchased one of our products or services, we will also collect and process your Personal Data for the purposes for which you voluntarily provided the data and in order to perform our contract with you.
We will seek your prior consent in respect of marketing and promotional communications as well as targeted advertising. You have the right to withdraw your consent or opt-out as described in this privacy policy.
Transfer Outside of Singapore
If we transfer Personal Data to a country or territory outside Singapore, we shall ensure that it is protected to a standard of protection that is at least comparable to the protection under the PDPA in the manner prescribed in the relevant regulations under the PDPA.
Protection of Personal Data and Data Breach Notification
We shall protect Personal Data in our possession or under our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks and the loss of any storage medium or device on which Personal Data is stored.
We shall notify you (in accordance with and subject to the PDPA) in the event of a data breach affecting your Personal Data which may cause significant harm.
SINGAPORE DATA PROTECTION RIGHTS
You may exercise these rights by: (i) emailing us at sharifah.z@lghnh.com.sg, or (ii) calling us at +65 6287 3094 (Monday – Friday 9:00 AM ~ 6:00 PM (SGT), except on holidays).
UAE DATA PROTECTION RIGHTS
Under the data protection laws applicable in the UAE, you have certain specific rights relating to your personal information which are set out below.
The following rights do not apply in all circumstances. However, you are always welcome to contact us with any request relating to processing of your personal information and, even if we are not obliged by law to comply with your request, we will try to accommodate your wishes.
If you are a resident of Vietnam, you have the following additional rights and obligations:
You shall have the rights set out below, together with and any other rights as may be provided by the laws of Vietnam from time to time:
You shall have the following obligations:
If you are a Turkish data subject, you have the following additional rights in accordance with Article 11 of the Law No. 6698 on Protection of Personal Data (“DPL”),
This section applies to data subjects located in Malaysia specifically. In this section, the term “processing” shall have the same meaning as prescribed in the Malaysia Personal Data Protection Act 2010 (“MY PDPA”).
Consent
This Policy serves to inform you that your personal information is being processed by us or on our behalf and you hereby give your consent to the processing of your personal information in accordance with this Policy.
Your rights as a data subject
As a data subject you have the following legal rights granted by the MY PDPA relating to the personal information we process about you, if the MY PDPA applies to you or the processing of your personal information:
Additional Contact Details
You may contact us with any inquiries or complaints in respect of your personal information via the methods below:
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Items |
Details |
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Designation: |
Malaysia representative (staff) |
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Telephone No.: |
+60-03-40449266 Ext: 132 |
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Address: |
LG Household & Health Care Malaysia Sdn Bhd Lot 468-7B & 7C, 1st Floor, Rivercity, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Malaysia |
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E-mail address: |
Personal Information of Minors
In respect of personal information relating to a minor (i.e. individuals under the age of 18), you confirm that you are the parent or legal guardian or person who has the parental responsibility for the said minor to consent on his/her behalf to the processing of his/her personal information in accordance with this Privacy Policy.
Obligatory Personal Information
It is obligatory that you supply us the details marked or specified as compulsory in our forms (collectively, “compulsory personal information”). If you fail to supply us with any of the compulsory personal information, we may refuse to, or may be unable to, process your personal information for any of the purposes specified in this Policy.
Language
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Policy, the English version shall prevail over the Bahasa Malaysia version.
“APPI” means the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003).
“TBA” means Telecommunications Business Act (Act No. 86 of 1984).
“User Related Information” means cookie ID, IP address, device IDs, advertising IDs and other identifiers transmitted via technologies such as cookies or pixels about you (whether a natural person or legal entity) that is recorded in your electronic device(s) (such as a computer, laptop, tablet, smartphone, etc.).
Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through the Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our store, and enable third-party skills through our Services. When you place an order from a third party, information related to the order will be provided to such third-party seller, including to sellers located outside of Japan, and such information will be subject to the third-party seller’s privacy policy. Foreign sellers who sell products on our store are required to commit to us that they adopt measures to protect personal information. You can see more information about a third-party seller on that seller’s information page.
Other than those provided in this Policy, you will receive a notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
INFORMATION PROVIDED UNDER TELECOMMUNICATIONS BUSINESS ACT OF JAPAN
External transmission of User Related Information.
We and/or third-party service providers may request to transmit information about any User Related Information to the electronic equipment (e.g., web servers) of a third party when the Services are provided to you.
User Related Information.
We use the User Related Information to recognize your browser or device, learn more about your interests, provide you with essential features and the Services, and for additional purposes. Approved third parties may also utilize User Related Information when you interact with the Services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies, among others. Third parties use User Related Information to deliver content (including ads relevant to your interests), measure effectiveness, and perform services on behalf of us.
Use of User Related Information for Third-Party Advertising Services, etc.
We provide ad companies and third-party service providers with information that allows them to serve you with more useful and relevant the Services and to measure their effectiveness. We never share your name or other information that identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.
Third Party Recipients of User Related Information.
When you use any Service, it may include sharing your User Related Information with our entity or affiliate, or a third-party (collectively “Recipients”). Recipients may collect your User Related Information when you interact with their content, advertising, and/or services. The third-party recipients of User Related Information, and the purposes of using the User Related Information, include the following:
Address: 111, Digital-ro 26-gil, Guro-gu, Seoul, Republic of Korea
Purpose: EXIMBAY is a payment service provider and may use the User Related information for processing payments securely.
Address: 72, Mangwon-ro 11-gil, Mapo-gu, Seoul, Republic of Korea
Purpose: EXUS may use the User Related information for developing and building a Direct-to-Consumer website.
Address: 661, Gyeongin-ro, Guro-gu, Seoul, Republic of Korea
Purpose: LB Ucess is a customer service provider and may use the User Related information for managing consumer inquiries, addressing claims, and handling customer service tasks.
Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Purpose: Google may use the User Related information for utilizing digital marketing tools.
Address: 15, Boramae-ro 5-gil, Dongjak-gu, Seoul, Republic of Korea
Purpose: Cafe 24 may use the User Related information for developing and building a Direct-to-Consumer platform.
Address: 142, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
Purpose: VIVA REPUBLICA INC. is a payment service provider and may use the User Related information for processing payments securely.
“PDP Law” means the Law No. 27 of 2022 regarding Personal Data Protection, dated October 17, 2022, and all amendments and superseding regulations thereto, along with its implementing legislations and all amendments and superseding regulations thereto.
Rights as a Data Subject
If you are a citizen or resident of the Republic of Indonesia, you shall have the rights set out below as a data subject, together with and any other rights as may be provided by the laws of Indonesia from time to time:
Transfer Outside of Indonesia.
If we transfer Personal Data to a country or territory outside Indonesia, we shall ensure that it is protected to a standard of protection that is at least comparable to the protection under the PDP Law in the manner prescribed in the relevant regulations under the PDP Law.
Data Breach.
We shall protect Personal Data in our possession or under our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks and the loss of any storage medium or device on which Personal Data is stored.
In the event of a failure of Personal Data protection, we shall notify you by no later than 3 x 24 (three times twenty-four) hours (and in accordance with and subject to the PDP Law) in the event of a data breach affecting your Personal Data which may cause significant harm.